FAQ

Part 1: Orders & Payments

Q1: How do I place an order?
A: Simply browse our products, select the item you'd like, choose your size or color (if applicable), and click "Add to Cart." When you're ready, proceed to checkout, enter your shipping information, and complete your payment.

Q2: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout. All transactions are processed securely.

Q3: Can I change or cancel my order after placing it?
A: Please contact us as soon as possible at frogleyraquel@outlook.com. If your order hasn't been processed for shipping yet, we may be able to modify or cancel it. Once shipped, changes are no longer possible.

Part 2: Shipping & Delivery

Q4: Where do you ship from?
A: All orders are shipped from our USA fulfillment center in Ontario, California (4215 E Airport Dr, Ontario, CA 91761).

Q5: How long does delivery take?
A: Domestic USA orders typically arrive within 3–7 business days after dispatch. International orders usually take 7–21 business days. You will receive a tracking number within 24 hours of order processing.

Q6: Do you offer free shipping?
A: Yes! We offer free standard shipping on USA orders over $50. International shipping rates are calculated at checkout.

Q7: How can I track my order?
A: Once your order is shipped, you'll receive a confirmation email with a tracking number. You can track your package directly using the link provided.

Q8: Do I have to pay customs fees for international orders?
A: International orders may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Part 3: Returns & Refunds

Q9: What is your return policy?
A: You may return eligible items within 30 days of receiving your order. Items must be unused, in original condition, with tags attached. Please review our full Return & Refund Policy for details.

Q10: How do I start a return?
A: Contact us at frogleyraquel@outlook.com with your order number and the reason for the return. We'll respond within 24 hours and provide a Return Merchandise Authorization (RMA) number and instructions.

Q11: How long does it take to receive a refund?
A: Once we receive and inspect your return, refunds are processed within 3–5 business days. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Q12: What if I receive a defective or incorrect item?
A: If your item arrives damaged, defective, or doesn't match your order, please contact us within 14 days of delivery with photos of the issue. We'll arrange a replacement or refund at no additional cost to you.

Part 4: Products & Quality

Q13: Are your products durable for everyday use?
A: Absolutely. We select products that are durable, functional, and designed to withstand daily use.

Q14: How do I care for my products?
A: Each product includes specific care instructions in the description. For general guidance, we recommend following the care label or contacting us for more information.

Q15: Do you offer custom or bulk orders?
A: Yes! For wholesale inquiries, bulk orders, or custom projects, please reach out to us at frogleyraquel@outlook.com with your requirements.

Part 5: Account & Support

Q16: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to save your shipping information, track orders, and view your order history.

Q17: How can I contact customer support?
A: You can reach us via:

  • Email: frogleyraquel@outlook.com

  • WhatsApp: +86 19359061076

  • USA Phone: +1 626-560-0080

  • Contact Person: WAGGLE

  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (Beijing Time)
    We respond within 24 hours.

Part 6: Privacy & Security

Q18: Is my personal information secure?
A: Yes. We use industry-standard security measures to protect your information. We do not sell your personal data to third parties. For more details, please review our Privacy Policy.

Still have questions?
We're here to help! Contact us anytime at frogleyraquel@outlook.com or via WhatsApp at +86 19359061076.

WAGGLE
Quality you can trust.